No Return Policy
Due to the nature of our products, we do not accept any returns once the order has been delivered. Please review all product details before completing your purchase to ensure you are selecting the right item.

Refunds & Exchanges
We understand that issues may arise during shipping, which is why we offer refunds or exchanges under specific conditions:

Unboxing Video Requirement:
To qualify for a refund or exchange, an unboxing video is mandatory. This video must clearly show the package being opened for the first time, with the product and any damage or defects visible. The video must be continuous and unedited from the time of opening to showing the issue.
Videos must be submitted within 48 hours of receiving the product.

Damage During Shipping:
If the product is damaged during shipping, we will offer a refund of the amount paid (excluding shipping costs) or a replacement of the product, at our discretion.
The decision between refund or replacement will be based on the extent of the damage and the availability of the product.

Refund & Replacement Process:
Once we receive and review your unboxing video, we will notify you of our decision within 3-5 business days.
Refunds (if applicable) will be processed via your original payment method within 7-10 business days.
Replacements will be shipped within 5-7 business days, subject to product availability.

Non-Refundable Items
Shipping costs are non-refundable under any circumstances.
Products that do not meet the criteria mentioned above (e.g., no unboxing video or damages not related to shipping) will not be eligible for refund or exchange.
Contact Us
If you encounter any issues or need further assistance, please reach out to us at lumoscandles.in@gmail.com with your order details and unboxing video.
Thank you for choosing Lumos We appreciate your understanding and cooperation with our policies to ensure a smooth and transparent process.