At Lumos, we take great care in delivering your handcrafted, eco-friendly candles safely and efficiently. Below you’ll find all the details about our shipping process to help ensure a smooth and pleasant experience.
Processing Time Each candle is handcrafted with love and care, which means it may take a little extra time to prepare your order. Please allow 2-4 business days for order processing. Once your order is ready, it will be dispatched for shipping.
Shipping Options & Delivery Times We offer various shipping options to meet your needs. Estimated delivery times may vary depending on your location and chosen shipping method.
Shipping Rates Shipping rates are calculated at checkout based on your location and the total weight of your order. We strive to keep our shipping rates fair and affordable. For international shipping, duties and taxes may apply and are the responsibility of the customer.
Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package online and stay updated on the delivery status.
International Shipping Policies For customers outside of [your country], please be aware that customs duties, taxes, and import fees may be applicable depending on your location. These charges are the responsibility of the buyer and are not included in our shipping fees. We recommend contacting your local customs office for more information.
Standard Shipping Delivery within 5-7 business days.
Available nationwide.
Express Shipping: Delivery within 2-3 business days. Additional shipping fees apply.
International Shipping: Delivery times vary based on destination. Please allow 10-20 business days for international orders.
Handling Fragile Goods We understand that our candles are delicate, and we take every precaution to ensure they arrive in perfect condition. Each item is carefully packaged using eco-friendly materials that protect the product during transit.
In the rare case that your product arrives damaged due to shipping, please refer to our [Refund & Exchange Policy] for instructions on how to proceed.
Shipping Delays While we aim to meet all delivery timeframes, unforeseen circumstances such as weather, strikes, or shipping carrier delays may affect your delivery. In case of a significant delay, we will notify you and work to resolve the issue promptly.
Contact Us If you have any questions or concerns about your order or shipping, feel free to reach out to our customer support team at lumoscandles.in@gmail.com. We’re here to help!
Thank you for choosing Lumos. We appreciate your trust in us to deliver your handcrafted soy candles safely and promptly!
