Lighting up your life
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What makes your candles eco-friendly?
Our candles are made from 100% natural soy wax, sourced from renewable soybeans. We use natural essential oils for fragrance and lead-free cotton wicks to ensure a clean, eco-friendly burn. Plus, our candles are completely handmade, which minimizes industrial waste.
Are your candles safe for the environment and my home?
Absolutely! Our candles are made from biodegradable, non-toxic soy wax and natural essential oils, making them safe for both the environment and indoor use. Since they are free of paraffin, synthetic fragrances, and harmful chemicals, they emit less soot and toxins.
What’s the benefit of using soy wax over paraffin wax?
Soy wax is a natural, plant-based wax that is biodegradable and burns cleaner than paraffin wax, which is petroleum-based. Soy candles have a longer burn time and produce less soot, making them a healthier option for both you and the environment.
How long do your candles burn?
The burn time depends on the size of the candle, but in general, soy wax candles last 30-50% longer than paraffin wax candles. On average, our 90g mini candle burns for approximately 20+ hours at a stretch. For optimal results, always trim the wick before lighting.
Do your candles contain any synthetic fragrances or chemicals?
No, our candles are scented exclusively with natural essential oils. We do not use synthetic fragrances or chemicals, ensuring that you enjoy a pure, natural scent experience.
Why is trimming the wick important?
Trimming the wick to about 1/4 inch before each use helps to control the size of the flame and prevents sooting, uneven burning, and excessive smoke. This also prolongs the life of your candle by promoting a slower, even burn.
Can I reuse the candle jars?
Yes! Our candle jars are designed to be reusable. Once your candle has finished burning, simply clean out any remaining wax and use the jar for storage, decoration, or even as a plant pot.
Are your candles cruelty-free and vegan?
Yes, all of our candles are 100% cruelty-free and vegan. We do not test on animals, and no animal-derived ingredients are used in our products.
Why does my candle have an uneven surface after cooling?
This is completely normal for soy wax candles. Since our candles are made from natural soy wax and poured by hand, slight variations and a rough or uneven surface may appear after the candle cools. This does not affect the performance of the candle.
Can I use your candles for aromatherapy?
Yes! Our candles are made with pure essential oils, which are commonly used for aromatherapy. Lighting one of our candles can help create a calming, soothing atmosphere and promote well-being.
What’s the best way to store my candle?
To maintain the scent and quality of your candle, store it in a cool, dry place, away from direct sunlight and extreme temperatures. Always keep the lid on when not in use to preserve the fragrance.
Why is my candle tunneling?
Tunneling happens when the candle burns down the center, leaving wax around the edges. To avoid tunneling, allow the candle to burn long enough during the first use for the entire surface to melt evenly—this is called achieving a full melt pool.
How strong is the fragrance throw of your candles?
Since we use natural essential oils, our candles offer a more subtle, authentic fragrance compared to synthetic perfumes. The strength of the scent depends on the candle size and room size, but you can expect a gentle, calming aroma to fill your space.
Do you offer custom or bulk orders?
Yes, we are happy to accommodate custom or bulk orders for events, gifts, or special occasions. Please contact us at lumoscandles.in@gmail.com for more information on pricing and customization options.
Are there any special care instructions for soy candles?
To maximize the life of your candle:
1. Trim the wick before each burn to 1/4 inch.
2. Allow the candle to burn for 2-3 hours at a time or until a full melt pool forms.
3. Avoid burning for more than 4 hours at a time.
4. Keep the candle out of drafts to ensure an even burn.
How can I contact you if I have more questions?
We’re here to help! Feel free to reach out to us at lumoscandles.in@gmail.com with any questions or concerns.
Thank you for choosing Lumos. We hope you enjoy the natural, handcrafted beauty of our candles!